Refund and Returns Policy
At KiroKids — Turning Curiosity into Habit, we aim to be transparent and fair with our policies.
Subscriptions
- Subscription fees are non-refundable once the service has started.
- You may cancel anytime; the subscription will remain active until the end of the current billing cycle.
Books & Exchanges
- Books should be returned in reasonable condition. Normal reading wear is acceptable.
- In case of loss or major damage, a replacement fee may apply.
- Book exchanges are allowed as per your selected subscription plan.
Delivery & Pickup (Third-Party Partners)
- Deliveries and pickups are handled through trusted third-party delivery partners.
- While we ensure careful packing, delivery timelines may vary due to factors beyond our control.
- KiroKids is not responsible for delays caused by logistics partners, weather, or unforeseen circumstances.
- If you receive a damaged or incorrect book or kit, please inform us within 24 hours of delivery with photos. We will arrange a replacement.
- Failed deliveries or pickups due to incorrect address or unavailability may attract additional charges.
Sessions
- Missed story or vocabulary sessions are non-refundable.
- If a session is cancelled by KiroKids, it will be rescheduled.
Habit-Building Kits
- Habit-building kits are non-returnable, unless received damaged (must be reported within 24 hours).
Refund Exceptions
- Refunds are considered only in rare cases such as duplicate payments or technical issues.
By subscribing to KiroKids, you agree to our Subscription Terms, Delivery Terms, and Return & Refund Policy.
For any questions, feel free to reach out to us at:
+91-8088569501
info@kidsfable.in